Shipping policy

Shipping Policy

 

At Doc Market, we are committed to providing fast, reliable, and secure shipping for all of our customers across the United States. Please review our shipping policy below to understand how your order is processed and delivered.

Order Processing

  • Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order has been processed, you will receive a shipping confirmation email with your tracking information.

Shipping Times

Estimated delivery times within the United States are:

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping (if available): 2–3 Business Days

Please note that delivery estimates may vary depending on your location, weather conditions, holidays, or carrier delays.

Shipping Rates

Shipping charges are calculated during checkout based on your shipping address and selected delivery method.

We may occasionally offer Free Shipping Promotions on qualifying orders. Any applicable promotions will be displayed on our website.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You can use this tracking number to monitor the status of your shipment until it arrives at your delivery address.

Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Doc Market is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. Address changes may only be possible before your order has been shipped.

Lost, Stolen, or Delayed Packages

While we work with reliable shipping carriers, delivery delays may occasionally occur.

Doc Market is not responsible for:

  • Carrier shipping delays

  • Weather-related delays

  • Packages marked as delivered by the carrier but not received

  • Lost or stolen packages after confirmed delivery

If you experience any shipping issues, please contact us and we will do our best to assist you in resolving the matter.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

If this occurs, you will receive separate tracking information for each shipment.

International Shipping

At this time, Doc Market ships only within the United States.

We currently do not offer international shipping.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package

Our customer support team will review your request and work toward a suitable resolution.

Incorrect Items

If you receive an incorrect product, please contact us immediately.

We will arrange the appropriate solution as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Doc Market

Email: kemiliajordan@outlook.com

Phone: (332) 256-8356

Our customer support team is available during regular business hours and will be happy to assist you.